Web Portal Status Icons (combined)

Web Portal Status Icons (combined)

Notes
Use this guide to diagnose warning and error lights that appear in the daily email and on the web portal for Connection, Battery, and Load Bars.
Web Portal:
Daily Email:

Connection

Idea
You will want to check your Optiweigh when the Connection has a yellow "Warning" light, or a red  "Error" light

Tools Required

  1. Smartphone with up-to-date Optiweigh app installed
  2. Phillips head screwdriver
  3. 8mm spanner
  4. 4mm Allen key
Info

The Connection light will change colour based on the last time the unit reported

Green = Unit has reported in the last 24 hours
Yellow = Unit reported 24-48 hours ago
Red = Unit hasn’t reported in the last 48 hours +

Diagnosis

Check the 'comms' light on the WIC box (at the unit)

  1. If the comms light is solid green at the unit but red on the web portal / daily email then contact Optiweigh support

  2. If the comms light is not solid green e.g. red or flashing green, continue to the next section 'Reboot'

Reboot

Reboot the unit and if the comms light doesn't go solid green, note how long it takes to go red, if at all.
Info
This is a trick for fixing issues, and also will be useful for the Support Team to know if it gets that far

Resolutions

1 - Secure Connections

Ensure the connections are secure

  1. There are connections from the WIC box to the comms lead to the antenna
    1.  Use an 8mm spanner to ensure the comms and GPS leads are tight (comms is thick, GPS is skinny)
    2. Using a 4mm Allen key, undo (or for units s/n 01-302, unscrew) the antenna cover and check the whip antenna is firmly screwed on.

2 - Firmware Update

  1. Connect to the Unit WiFi, and turn off mobile data
  2.  Open Optiweigh App -> Unit Maintenance -> Update Unit -> Update Now
  3. Power light should start flashing orange/red then turn off and on and beep at you
  4.  If it beeps at you, that means it has gone through!
Idea
Worst case scenario, if you can't connect very easily, take a Phillips head screwdriver and unscrew the blue WIC box from the backboard, then try again

3 - External SIM

Check the External SIM slot and the modem tile

Info
The External SIM slot can be damaged more easily than the internal slot. This means that sometimes the SIM needs to be shifted to the internal slot for safety.
To check / swap the external SIM and modem tile, follow these instructions. Alternatively, watch this video to see one of our support specialists moving the SIM from the external slot to the internal slot
  1. Using a Phillips head screwdriver, take the WIC off the backboard and unscrew the backplate to gain access to the circuit board
  2. In the bottom left of the circuit board, there is a tile, pop this out by unscrewing the holder (if you have one), then using your fingernails to hold the tabs back, pull it out
  3. Remove the SIM card from the external slot then insert it into the back of the tile. Gold side touching the tile and square side in
  4. Insert the tile back into the slot at a 45º angle then using your fingernails to pull the tabs back, push it in
  5. Put it all back together in the reverse order
Alert
If you can't get it connected, get in touch with Optiweigh Support Specialists at 1300 678 493 or support@optiweigh.com.au, and let them know what you’ve tried.

Often, the next step is replacing some parts.

Battery

Idea
You will want to check your Optiweigh when the Battery has a yellow "Warning" light, or a red  "Error" light

Tools Required

  1. Smartphone with up-to-date Optiweigh app installed
  2. Multimeter
  3. Philips head screwdriver
  4. Standard 20A Blade fuse
Info

The Battery light will change colour based on the voltage at the time

Green = 12.2V or higher

Yellow = between 11.8V and 12.2V

Red = less than 11.8V

Diagnosis

Check the Battery and Solar Voltage at the Unit

Using the Optiweigh App:

  1. Connect to the unit WiFi, and turn off mobile data
  2. Open Optiweigh app -> Unit Maintenance -> Check Unit
  3. Check the Battery and Solar Voltage. Solar should be the same as or higher than the Battery
  4. Take a screenshot to refer back to if you talk to the support team

Idea
If you can’t connect to the unit easily, take a Phillips head screwdriver and unscrew the blue WIC box from the backboard, then try again.

Using a Multimeter

  1. Test the battery with the power plugged in
  2. Unplug the power and test the battery again
  3. The voltage should be higher with the plug in if the solar is charging

Resolutions

1 - Check the Fuse

The fuse can be found in the black holder, usually above or behind the battery

  1. Turn the WIC box off and remove the power plug
  2. Open the fuse holder and check the fuse.
    1. If blown, replace with a standard 20A blade fuse
  3. Ensure the connections on the battery are tight

2 - Charge the Battery*

Charge the battery to temporarily keep the unit going

  1. Unbolt the battery and take it to a charger
    1. Ensure no bolts / washers are lost
  2. Once charged, replace the battery and connections
* This is a temporary measure, only to be done as a last resort. Get in touch with Optiweigh Support at (or before) this stage
Warning
Never tow the unit with the battery loose in the top box!
Alert
Get in touch with the Optiweigh Support Specialists at 1300 678 493 or support@optiweigh.com.au, and let them know what you’ve tried.

Often, the next step is replacing some parts.

Load Bars

Idea
You will want to check your Optiweigh when the Load Bars have a yellow "Warning" light, or a red  "Error" light

Tools Required

  1. Smartphone with up-to-date Optiweigh app downloaded
  2. Phillips head screwdriver
  3. Small flathead screwdriver
Info

The Load Bar light will change colour based on the zero drift at the time

Green = less than 30kg (Within specification)

Yellow = between 30kg and 40kg (Needs attention)

Red = 40kg+ (Extreme)

Diagnosis

Test the scales with the Optiweigh App

  1. Connect to the unit WiFi, and turn off mobile data
  2. Open Optiweigh app -> Unit Maintenance -> Check Unit
  3. Check what the weight is in the 'Current Weight' section
IdeaIf you can’t connect to the unit easily, take a Phillips head screwdriver and unscrew the blue WIC box from the backboard, then try again.

Resolutions

1 - Zero the Unit

Zero the unit then test your weight

  1. Ensure there is no weight on the platform then press ‘Zero’
  2. Make sure the zero is stable and when you stand on the platform your weight is stable
  3. Check all four corners, to check if there is any difference between the cells (lined up with the bolts on the platform) 

2 - Blow Out the Unit

  1. Ensure all mud and muck is cleaned out from underneath the platform, this can be done with a pressure washer, air compressor, or by hand.

3 - Secure Connections

  1. Ensure the plug going into the WIC box is firm by pushing the plug in.
  2. Ensure the leads going into the plug are tight with a small flathead screwdriver

4 - Recalibration

The calibration is protected by a password to ensure calibration is not done willy nilly, get in touch with Optiweigh Support to get the password and to talk through your situation.
Instructions for recalibration as follows:
  1. Connect to the Unit WiFi and turn off Mobile Data
  2. Open Optiweigh App - > Unit Maintenance -> Check Unit
  3. Press 'Calibrate' and type in the password. (Password is changed regularly, contact Optiweigh Support)
  4. Ensure nothing is on the scales when you press zero
  5. Jump on the scales and type your weight in (or a known weight) and press OK
  6. Should come back with calibration successful, when you get off ensure it goes back down to zero
Alert
Get in touch with the Optiweigh Support Specialists at 1300 678 493 or support@optiweigh.com.au, and let them know what you’ve tried.

They can help walk you through a recalibration or replacement of parts.

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