Comms
All lights on the WIC2 box should be solid green (or flashing green in test mode)
Use this guide to diagnose flashing and error lights that appear on the WIC2 computer box for Comms.
No action is required for solid green lights, therefore, they will be ignored for the purpose of this troubleshooting guide.
Comms
You will want to diagnose a problem only when the Comms is NOT solid green
Tools Required
- Smartphone with up-to-date Optiweigh app installed
- Phillips head screwdriver
- 8mm spanner
- 4mm Allen key
In general, the Comms light will change based on connection
Solid Green = Online and all messages sent
Green-OFF Blinking = Connecting to network
Red = Offline OR it has a backlog of unsent messages stored
Green with a red double flash = GPS not detected
Diagnosis
Reboot
Reboot the unit and if the comms light doesn't go solid green, note how long it takes to go red, if at all.
This is a trick for fixing issues, and also will be useful for the Support Team to know if it gets that far
Resolutions
1 - Secure Connections
Ensure the connections are secure
- There are connections from the WIC box to the comms lead to the antenna
- Use an 8mm spanner to ensure the comms and GPS leads are tight (comms is thick, GPS is skinny)
- Using
a 4mm Allen key, undo (or for units s/n 01-302, unscrew) the antenna cover and
check the whip antenna is firmly screwed on.
2 - Firmware Update
Update the firmware by following these instructions, or alternatively follow this link for more detailed instructions
- Connect to the Unit WiFi, and turn off mobile data
- Open Optiweigh App -> Unit Maintenance -> Update Unit -> Update Now
- Power light should start flashing orange/red then turn off and on and beep at you
- If it beeps at you, that means it has gone through!
Worst case scenario, if you can't connect very easily, take a Phillips head screwdriver and unscrew the blue WIC box from the backboard, then try again
3 - External SIM
Check the External SIM slot and the modem tile
The External SIM slot can be damaged more easily than the internal slot. This means that sometimes the SIM needs to be shifted to the internal slot for safety.
To check / swap the external SIM and modem tile, follow these instructions.
- Using a Phillips head screwdriver, take the WIC off the backboard and unscrew the backplate to gain access to the circuit board
- In the bottom left of the circuit board, there is a tile, pop this out by unscrewing the holder (if you have one), then using your fingernails to hold the tabs back, pull it out
- Remove the SIM card from the external slot then insert it into the back of the tile. Gold side touching the tile and square side in
- Insert the tile back into the slot at a 45º angle then using your fingernails to pull the tabs back, push it in
- Put it all back together in the reverse order
If you can't get it connected, get in touch with Optiweigh Support Specialists at 1300 678 493 or support@optiweigh.com.au, and let them know what you’ve tried.
They can help walk you through some other possible solutions or replacement of parts.
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