Load Bars

Load Bars

Notes
All lights on the WIC2 box should be solid green (or flashing green in test mode)
Use this guide to diagnose flashing and error lights that appear on the WIC2 computer box for Load Bars.

No action is required for solid green lights, therefore, they will be ignored for the purpose of this troubleshooting guide.
Idea
When in test mode the WiFi, Load Bars, and EID lights will all blink Green-OFF

Load Bars

Idea
You will want to diagnose a problem when the Load Bar light is NOT solid green

Tools Required

  1. Smartphone with up-to-date Optiweigh app downloaded
  2. Phillips head screwdriver
  3. Small flathead screwdriver
Info

The Load Bar light will change based on the zero drift AND when in test mode

Green = Zero drift less than 2kg

Green-OFF Blinking = In test mode OR animal on the platform

Red = Zero drift is greater than 2kg

Diagnosis

Test the scales with the Optiweigh App

  1. Connect to the unit WiFi, and turn off mobile data
  2. Open Optiweigh app -> Unit Maintenance -> Check Unit
  3. Check what the weight is in the 'Current Weight' section
IdeaIf you can’t connect to the unit easily, take a Phillips head screwdriver and unscrew the blue WIC box from the backboard, then try again.

Resolutions

1 - Zero the Unit

Zero the unit then test your weight

  1. Ensure there is no weight on the platform then press ‘Zero’
  2. Make sure the zero is stable and when you stand on the platform your weight is stable
  3. Check all four corners, to check if there is any difference between the cells (lined up with the bolts on the platform) 

2 - Blow Out the Unit

  1. Ensure all mud and muck is cleaned out from underneath the platform, this can be done with a pressure washer, air compressor, or by hand.

3 - Secure Connections

  1. Ensure the plug going into the WIC box is firm by pushing the plug in.
  2. Ensure the leads going into the plug are tight with a small flathead screwdriver

4 - Recalibration

The calibration is protected by a password to ensure calibration is not done willy nilly, get in touch with Optiweigh Support to get the password and to talk through your situation.
Instructions for recalibration as follows:
  1. Connect to the Unit WiFi and turn off Mobile Data
  2. Open Optiweigh App - > Unit Maintenance -> Check Unit
  3. Press 'Calibrate' and type in the password. (Password is changed regularly, contact Optiweigh Support)
  4. Ensure nothing is on the scales when you press zero
  5. Jump on the scales and type your weight in (or a known weight) and press OK
  6. Should come back with calibration successful, when you get off ensure it goes back down to zero
Alert
Get in touch with the Optiweigh Support Specialists at 1300 678 493 or support@optiweigh.com.au, and let them know what you’ve tried.

They can help walk you through a recalibration or replacement of parts.

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