Load Bars

Load Bars

Notes
Use this guide to diagnose load bars warning and error lights that appear in the daily email and on the web portal
Web Portal:
Daily Email:

Load Bars Warning Icon

Idea
You will want to check your Optiweigh when the Load Bars have a yellow "Warning" light, or a red  "Error" light

Tools Required

  1. Smartphone with up-to-date Optiweigh app downloaded
  2. Phillips head screwdriver
  3. Small flathead screwdriver
Info

The Load Bar light will change colour based on the zero drift at the time

Green = less than 30kg (Within specification)

Yellow = between 30kg and 40kg (Needs attention)

Red = 40kg+ (Extreme)

Diagnosis

Test the scales with the Optiweigh App

  1. Connect to the unit WiFi, and turn off mobile data
  2. Open Optiweigh app -> Unit Maintenance -> Check Unit
  3. Check what the weight is in the 'Current Weight' section
IdeaIf you can’t connect to the unit easily, take a Phillips head screwdriver and unscrew the blue WIC box from the backboard, then try again.

Resolutions

1 - Zero the Unit

Zero the unit then test your weight

  1. Ensure there is no weight on the platform then press ‘Zero’
  2. Make sure the zero is stable and when you stand on the platform your weight is stable
  3. Check all four corners, to check if there is any difference between the cells (lined up with the bolts on the platform) 

2 - Blow Out the Unit

  1. Ensure all mud and muck is cleaned out from underneath the platform, this can be done with a pressure washer, air compressor, or by hand.

3 - Secure Connections

  1. Ensure the plug going into the WIC box is firm by pushing the plug in.
  2. Ensure the leads going into the plug are tight with a small flathead screwdriver

4 - Recalibration

The calibration is protected by a password to ensure calibration is not done willy nilly, get in touch with Optiweigh Support to get the password and to talk through your situation.
Instructions for recalibration as follows:
  1. Connect to the Unit WiFi and turn off Mobile Data
  2. Open Optiweigh App - > Unit Maintenance -> Check Unit
  3. Press 'Calibrate' and type in the password. (Password is changed regularly, contact Optiweigh Support)
  4. Ensure nothing is on the scales when you press zero
  5. Jump on the scales and type your weight in (or a known weight) and press OK
  6. Should come back with calibration successful, when you get off ensure it goes back down to zero
Alert
Get in touch with the Optiweigh Support Specialists at 1300 678 493 or support@optiweigh.com.au, and let them know what you’ve tried.

They can help walk you through a recalibration or replacement of parts.

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