Battery

Battery

Notes
Use this guide to diagnose battery warning and error lights that appear in the daily email and on the web portal.
Web Portal:
Daily Email:

Battery Warning Icon

Idea
You will want to check your Optiweigh when the Battery has a yellow "Warning" light, or a red  "Error" light

Tools Required

  1. Smartphone with up-to-date Optiweigh app installed
  2. Multimeter
  3. Philips head screwdriver
  4. Standard 20A Blade fuse
Info

The Battery light will change colour based on the voltage at the time

Green = 12.2V or higher

Yellow = between 11.8V and 12.2V

Red = less than 11.8V

Diagnosis

Check the Battery and Solar Voltage at the Unit

Using the Optiweigh App:

  1. Connect to the unit WiFi, and turn off mobile data
  2. Open Optiweigh app -> Unit Maintenance -> Check Unit
  3. Check the Battery and Solar Voltage. Solar should be the same as or higher than the Battery
  4. Take a screenshot to refer back to if you talk to the support team

Idea
If you can’t connect to the unit easily, take a Phillips head screwdriver and unscrew the blue WIC box from the backboard, then try again.

Using a Multimeter

  1. Test the battery with the power plugged in
  2. Unplug the power and test the battery again
  3. The voltage should be higher with the plug in if the solar is charging

Resolutions

1 - Check the Fuse

The fuse can be found in the black holder, usually above or behind the battery

  1. Turn the WIC box off and remove the power plug
  2. Open the fuse holder and check the fuse.
    1. If blown, replace with a standard 20A blade fuse
  3. Ensure the connections on the battery are tight

2 - Charge the Battery*

Charge the battery to temporarily keep the unit going

  1. Unbolt the battery and take it to a charger
    1. Ensure no bolts / washers are lost
  2. Once charged, replace the battery and connections
* This is a temporary measure, only to be done as a last resort. Get in touch with Optiweigh Support at (or before) this stage
Warning
Never tow the unit with the battery loose in the top box!
Alert
Get in touch with the Optiweigh Support Specialists at 1300 678 493 or support@optiweigh.com.au, and let them know what you’ve tried.

Often, the next step is replacing some parts.

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