Battery Warning Icon

You will want to check your Optiweigh when the Battery has a yellow "Warning" light, or a red  "Error" light

1. Connect to the unit WiFi, and turn off mobile data
   
2. Open Optiweigh app -> Unit Maintenance -> Check Unit
   
3. Check the Battery and Solar Voltage. Solar should be the same as or higher than the Battery
   
4. Take a screenshot to refer back to if you talk to the support team

If you can’t connect to the unit easily, take a Phillips head screwdriver and unscrew the blue WIC box from the backboard, then try again.

Using a Multimeter

1. Test the battery with the power plugged in
   
2. Unplug the power and test the battery again
   
3. The voltage should be higher with the plug in if the solar is charging
   

Resolutions

1 - Check the Fuse

The fuse can be found in the black holder, usually above or behind the battery

1. Turn the WIC box off and remove the power plug
   
2. Open the fuse holder and check the fuse.
   
1. If blown, replace with a standard 20A blade fuse
3. Ensure the connections on the battery are tight
   

2 - Charge the Battery*

Charge the battery to temporarily keep the unit going

1. Unbolt the battery and take it to a charger
   
1. Ensure no bolts / washers are lost
   
2. Once charged, replace the battery and connections
   

* This is a temporary measure, only to be done as a last resort. Get in touch with Optiweigh Support at (or before) this stage