Manually Downloading Data

Manually Downloading Data

Notes
Use this article as a guide to manually downloading data

Tools:

  1. Smartphone with up-to-date Optiweigh App installed
  2. Phillips head screwdriver

Introduction

If your unit loses connection, it is possible to manually download your data while you're waiting for a fix!
Idea
Make sure to contact Optiweigh Support if your comms go down!

Optiweigh App

Warning
To download the data, you must physically be next to the unit
  1. Open the Optiweigh App

  2. Click on 'Unit Maintenance' then 'Connect to Optiweigh Wi-Fi network' then connect to your unit's Wi-Fi and wait for the blue tick
    1. The WiFi name will be Optiweigh[Serial Number] e.g. if the serial number is 1264, the Wi-Fi will display as Optiweigh1264

  3. While in settings, go into the 'Mobile' section and ensure mobile data is turned off

Downloading the Data

  1. Head back into the app and allow 'Local Networks' if asked. The unit should display in a light blue box above 'Check Unit'

  2. Scroll down and click on 'Sync Data' then 'Get Data from Unit'

  3. Press 'Get Data from Unit' until there are no more messages to download
Idea
If you can't connect to the unit's WiFi easily, use a phillip's head screwdriver to take the WIC computer box off the backboard and try again

Sending Data to the Cloud

  1. When back in service, turn mobile data back on

  2. Open Optiweigh app -> Unit Maintenance -> Sync Data -> Send Data to Cloud
Alert
If you have any trouble with the downloading the data, please don't hesitate to contact our Support Specialists on 1300 678 493 or support@optiweigh.com.au

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